Privacy Policy

Effective Date: May 22, 2026

Elitesuites+ (“Elitesuites+”, “we”, “us”, or “our”) is a software-as-a-service platform that provides AI-powered career tools including resume/CV building, cover letter generation, resume editing, and job matching services. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our Services.

1. Introduction and Scope

By accessing or using our Services, you acknowledge that you have read, understood, and consented to the practices described in this Privacy Policy. This Policy is designed to comply with applicable data protection laws, including Kenya’s Data Protection Act, 2019, and other relevant regulations.

2. Information We Collect

2.1 Personal Information You Provide

  • Account details: name, email, phone number, password
  • Career data: resume/CV content, work history, education, skills, achievements
  • Cover letters and job application materials you create or upload
  • Job preferences, salary expectations, target locations, and career goals
  • Communications with our support team

2.2 Automatically Collected Information

IP address, device information, browser type, usage data, cookies, and AI interaction logs (prompts and generated outputs).

2.3 Payment Information

We do not store your payment details. All payments are processed securely by Paystack. We only receive transaction confirmation.

3. How We Use Your Information

We use your data to deliver and improve our Services, including:

  • Generating and optimizing resumes, CVs, and cover letters
  • Providing job matching recommendations
  • Training and improving our AI models using your uploaded documents, generated content, and interactions (you consent to this by using the Services)
  • Internal analytics, security, and fraud prevention
  • Customer support and service personalization

4. Sharing of Information

We do not sell your personal data. We do not share your resume, contact details, or career information with other users.

We may share data only with:

  • Trusted service providers under strict data processing agreements
  • Paystack for payment processing
  • Legal authorities when required by law
  • In the event of a business merger or acquisition

5. Data Security

We implement industry-standard security measures including encryption, access controls, regular audits, and secure infrastructure to protect your data.

6. Data Retention

We retain your data as long as your account is active or as needed for legal purposes. Data used for AI training may be retained in anonymized or aggregated form indefinitely.

7. Your Rights

You have the right to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, contact us at privacy@elitesuites.com.

8. International Data Transfers

Your data may be processed in countries outside Kenya. We ensure appropriate safeguards are in place for such transfers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of our Services after changes constitutes your acceptance of the updated policy.

10. Contact Us

For any privacy concerns, please email us at: privacy@elitesuites.com

This Privacy Policy is intended to be comprehensive and protective. We recommend reviewing it periodically.